Terms & Conditions

How long will my order take?

Your package will be sent first class Royal Mail or with Hermes. Please allow 2-5 working days for delivery

Where do you deliver to?

We deliver to UK mainland only

If you wish to return your item

If you are not entirely happy with your product and you wish to return it for a refund, please contact us first via email before you return it.

Products must be returned in perfect condition and unused, within 14 days

Delivery and postage charges are non-refundable

If your product arrives damaged

If your product arrives damaged please contact us via email stating what item arrived damaged, along with a photograph so we can see how we can assist your accordingly

As each item has been individually handmade we can offer you an alternative product, or make you a replacement

If you don’t receive your product

Your goods will be sent via Royal Mail or Hermes.  If they fail to deliver your goods they should leave a card.  Otherwise please contact us via email and we will look into this and get back to you

If you have a complaint

If you have a complaint please contact us via email, we would like to hear from you